Refund policy

30-day returns

Changed your mind or need a different size? You can return your jacket within 30 days of delivery for a refund. Returns go to a returns address in the UK or the US, not to Germany.

Please return items unused and in their original packaging. You may try your jacket on and handle it as you would in a shop.

How to return

  1. Email support@valkental.de or use our contact form with your order number and the items you want to return.
  2. We send you a prepaid return label and the returns address for your country.
  3. Pack the items, attach the label and drop the parcel off with the carrier.

Please only use the label we send you. Parcels sent to our office address in Germany can't be processed.

Refunds

  • We refund you as soon as your return has arrived and been checked, at the latest 14 days after it reaches us.
  • We refund to the payment method you used for your order.
  • A flat return shipping fee of $5 (US) or £5 (UK) is deducted from your refund. Returns of faulty items are free.
  • You get back the price you paid for the returned items, including duties and taxes. If you return your whole order, we also refund the standard shipping costs.
  • If you used a discount code, we refund the amount you actually paid.
  • If a returned item shows wear or damage beyond trying it on, we may deduct the loss in value from the refund.

Faulty or damaged items

If your jacket is faulty, damaged or not as described, contact us with your order number, a short description and a few photos. We repair or replace it, or refund you, free of charge. This doesn't affect your statutory rights.

Your legal right to cancel (UK customers)

If you live in the United Kingdom, you also have the legal right to cancel your contract within 14 days without giving any reason. Our 30-day return period comes on top of this right and doesn't limit it.

Cancellation period. The cancellation period expires 14 days after the day on which you, or a third party you name other than the carrier, take physical possession of the goods. If you ordered several items that are delivered separately, the period ends 14 days after you receive the last item.

How to cancel. Tell us your decision to cancel with a clear statement, for example by email to support@valkental.de or by post to Valkental GmbH, Rheinpromenade 9, 40789 Monheim am Rhein, Germany. You can use our model cancellation form, but you don't have to. It's enough to send your message before the cancellation period expires.

Effects of cancellation. If you cancel, we reimburse all payments we received from you, including the costs of standard delivery (not the extra cost of a more expensive delivery method you chose), without undue delay and no later than 14 days after the day we're informed of your cancellation. We use the same means of payment you used, unless you expressly agree otherwise; you won't pay any fees for the reimbursement. We may withhold the reimbursement until we've received the goods back or you've supplied evidence of having sent them back, whichever is earlier.

Please send the goods back without undue delay and no later than 14 days after you tell us that you're cancelling. We send you a prepaid return label. You're only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.